The Influence of Workload and Job Stress on Employee Quit Intentions at CV Premium Indonesia

Authors

  • Figo Afriansyah Universitas Pembangunan Nasional "Veteran" Jawa Timur
  • Mei Retno Adiwaty Universitas Pembangunan Nasional "Veteran" Jawa Timur

DOI:

https://doi.org/10.61132/digitalinnovation.v3i2.690

Keywords:

Job Stress, Retention Strategies, SmartPLS, Turnover Intention, Workload

Abstract

This study aims to analyze the employee turnover rate experienced by CV Premium Indonesia employees through the influence of workload and job stress. As a company engaged in the retail and distribution of mobile phone accessories from leading brands, the desire to leave the company often arises due to high workload and feelings of work stress because of the many demands within the company. The methodology used in this study is quantitative, employing SEM model data analysis with the help of SmartPLS software. The sampling technique used is saturated sampling, with a total sample of 127 respondents. The results of this study indicate that high levels of workload can increase employee turnover rates. Meanwhile, high levels of job stress experienced by employees can also increase employee turnover rates. These findings suggest that CV Premium Indonesia should address the issues of workload and job stress in order to retain employees. Effective strategies such as work-life balance, stress management programs, and workload adjustments could help reduce employee turnover and improve overall organizational performance.

Downloads

Download data is not yet available.

References

Aini, K., & Solihin, A. (2023). Pengaruh beban kerja dan kompensasi terhadap turnover intention karyawan dengan stress kerja sebagai variabel intervening. Jurnal Ekonomi, Manajemen, Bisnis Dan Sosial (EMBISS), 3(4), 466–475. https://doi.org/10.59889/embiss.v3i4.254

Amelia, A., Manurung, K. A., & Purnomo, D. B. (2022). Peranan manajemen sumberdaya manusia dalam organisasi. Mimbar Kampus: Jurnal Pendidikan dan Agama Islam, 21(2), 128–138. https://doi.org/10.47467/mk.v21i2.935

Dr. Nisar Muhammad, Dr. Anjum Ihsan, & Dr. Kauser Hayat. (2021). Effect of workload and job stress on employee turnover intention: A case study of higher education sector of Khyber Pakhtunkhwa. Journal of Business & Tourism, 7(1), 51–64. https://doi.org/10.34260/jbt.v7i1.223

Firdaus, R. C., & Ariawan, J. (2020). Pengaruh beban kerja dan stres kerja terhadap kinerja karyawan pada PT Mitra Inti Tekindo. Jurnal Manajemen dan Keuangan, 1(1), 305–319.

Hakro, T. H., Jhatial, A. A., & Chandio, J. A. (2022). Exploring the influence of work overload and job stress on employees' turnover in-tentions. Gomal University Journal of Research, 38(02), 193–204. https://doi.org/10.51380/gujr-38-02-06

Hasyim, R. (2025). Jurnal Inovasi Global Pengaruh beban kerja, stress kerja, dan lingkungan kerja internet. Jurnal Inovasi Global, 3(7), 1087–1098. https://doi.org/10.58344/jig.v3i7.371

Hisbih, T. A., Karmela Fitriani, L., & Supriatna, O. (2023). Pengaruh beban kerja, stres kerja terhadap turnover intention karyawan dengan workplace wellbeing sebagai variabel mediasi. Entrepreneur: Jurnal Bisnis Manajemen dan Kewirausahaan, 4(03), 109–125. https://doi.org/10.31949/entrepreneur.v4i03.5701

Khoir, O. D., Dwiyanti, E., Mandagi, A. M., & Alfayad, A. (2024). Literature review: The impact of work stress, workload, and work envi-ronment on employee's turnover intention. https://doi.org/10.51602/cmhp.v7i1.179

Manggala, R. K., & Siswanto. (2024). Pengaruh stres kerja dan beban kerja terhadap turnover intention pada sumber daya manusia (SDM) generasi Z di Provinsi D.I. Yogyakarta. Jurnal Akuntansi, Manajemen, dan Perencanaan Kebijakan, 2(2), 1–11. https://doi.org/10.47134/jampk.v2i2.489

Oktafiani, M., & Pantawis, S. (2024). Pengaruh beban kerja, kompensasi dan motivasi terhadap turnover intention dengan stres kerja sebagai variabel mediasi (Studi pada perusahaan leasing PT.X Cabang Pemalang Pos Comal). Jurnal Magisma, 12(2), 189–203. https://doi.org/10.35829/magisma.v12i2.416

Pratiwi, Y., Farida, U., & Purwaningrum, T. (2022). Pengaruh work life balance, stres kerja, dan beban kerja terhadap turnover intention pada karyawan supermarket Luwes Ponorogo. Asset: Jurnal Manajemen Dan Bisnis, 5(2), 83–94. https://doi.org/10.24269/asset.v5i2.6181

Putri, N. D., & Islamuddin, I. (2022). Pengaruh kompensasi, lingkungan kerja dan pengembangan karir terhadap turnover intention pada karyawan PT. Karya Sawitindo Mas. Jurnal Manajemen Modal Insani Dan Bisnis (JMMIB), 3(1), 87–98. https://doi.org/10.61567/jmmib.v3i1.99

Sari Dewi, N. U., Alhadar, F. M., & Mustafa, I. M. (2023). Pengaruh beban kerja dan stres kerja terhadap turnover intention melalui burnout pada karyawan PT BNI Cabang Ternate. Eqien - Jurnal Ekonomi dan Bisnis, 12(03), 294–304. https://doi.org/10.34308/eqien.v12i03.1485

Wibowo, A., Setiawan, M., & Yuniarinto, A. (2021). The effect of workloads on turnover intention with work stress as mediation and social support as moderated variables. Journal of Applied Management (JAM), 19(2), 404–412. https://doi.org/10.21776/ub.jam.2021.019.02.16

Widiyanto, G., & Yunus, K. (2021). Pengaruh beban kerja dan stres kerja terhadap turnover intention karyawan pada CV. Wan Qian. Prosiding: Ekonomi dan Bisnis, 1(1), 128–139. https://doi.org/10.31959/jm.v13i1.2059

Zafriarni, N., & Eka Yan Fitri, M. (2025). Pengaruh stres kerja dan beban kerja terhadap turnover intention pada PT. JNE Padang. JBEM Journal of Business Economics and Management, 1(3), 832–842. https://doi.org/10.70052/juma.v3i1.995

Downloads

Published

2026-04-09

How to Cite

Figo Afriansyah, & Mei Retno Adiwaty. (2026). The Influence of Workload and Job Stress on Employee Quit Intentions at CV Premium Indonesia . Digital Innovation : International Journal of Management, 3(2), 11–17. https://doi.org/10.61132/digitalinnovation.v3i2.690