The Influence of Digital Competencies and Work Motivation on the Productivity of Office Administration Employees
DOI:
https://doi.org/10.61132/digitalinnovation.v2i4.545Keywords:
Digital Competence, Digital Transformation, Employee Productivity, Office Administration, Work MotivationAbstract
The era of digital transformation requires office administration employees to master digital competencies and maintain high work motivation to achieve optimal productivity. This study analyzes the influence of digital competence and work motivation on the productivity of office administration employees in the Greater Bandung area. The main problem studied is the gap in understanding how digital competence and work motivation interact in influencing productivity, considering that the majority of previous studies examined the two variables separately. This study aims to analyze the partial and simultaneous influence of digital competence and work motivation on employee productivity. The research method uses a quantitative approach with an explanatory research design involving 420 respondents of office administration employees selected through proportionate stratified random sampling. The data collection instrument is a structured questionnaire with a 5-point Likert scale that has been validated using Confirmatory Factor Analysis and tested for reliability using Cronbach's Alpha. The data analysis technique uses multiple linear regression analysis by first conducting a classical assumption test to ensure the feasibility of the model. The results showed that digital competence had a significant positive effect on productivity with a regression coefficient of 0.398, work motivation had a significant positive effect with a coefficient of 0.425, and simultaneously the two variables explained 52.8% of the variation in employee productivity. These findings confirm that work motivation has a slightly more dominant influence than digital competence, indicating the importance of psychological factors in maintaining long-term productivity consistency. This research contributes to the development of human resource management theory by integrating Resource-Based View Theory and Self-Determination Theory, as well as providing practical implications for organizations to adopt a dual-track approach in employee development that combines digital competency training with a holistic motivation system.
Downloads
References
Aliyev, V. (2025). Digital Transformation Strategies and Challenges in Small and Medium Enterprises (SMEs): A Systematic Review and Future Directions. June. https://doi.org/10.13140/RG.2.2.27245.29924
Allaamah, D., Alam, R., & Bijaang, D. (2025). The Influence of Motivation, Digital Competence, and Work Environment on the Performance of Employees of the Secretariat of the South Sulawesi Provincial DPRD. ECo-Fin, 7(1), 191–202. https://doi.org/10.32877/ef.v7i1.2029
Ariani, R., Hardhienata, S., & Entang, M. (2023). Increasing Work Productivity Through Organizational Culture, Visionary Leadership, and Achievement Motivation. SUJANA (Education and Learning Review), 2, 39–52. https://doi.org/10.56943/sujana.v2i2.324
Berdiamant, B., & Rafida, V. (2022). The Influence of Work Motivation, Compensation, and Work Environment on Employee Productivity at PT. I was a student at the University of Wisconsin. Journal of Office Administration Education (JPAP), 10(1), 81–93.
Fadilah, N., & Anshori, M. I. (2025). A Study of Digital Transformation on Global HR Management: Systematic Literature Review. 5, 3270–3282.
Ghozali, I., & Latan, H. (2014). Partial Least Squares Concept, Method and Application Using the WARPPLS 4.0 Program.
Huw, P. T. (2023). Impact of employee digital competence on the relationship between digital autonomy and innovative work behavior: a systematic review. Artificial Intelligence Review, 56(12), 14193–14222. https://doi.org/10.1007/s10462-023-10492-6
Kumar, P., Pillai, R., Kumar, N., & Tabash, M. I. (2023). The interplay of skills, digital financial literacy, capability, and autonomy in financial decision making and well-being. Borsa Istanbul Review, 23(1), 169–183. https://doi.org/10.1016/j.bir.2022.09.012
Kurniasih, D., Setyoko, P. I., & Saputra, A. S. (2022). The Influence of Digital Electronic Performance, Competence and Motivation on Government Organization Employees Performance During the Digital Era. Journal of Industrial Engineering & ..., 3(5), 86–99. https://www.jiemar.org/index.php/jiemar/article/view/403%0Ahttps://www.jiemar.org/index.php/jiemar/article/download/403/301
Kurniasih, I. I., Eliyana, A., & Rosadi, O. I. (2023). Systematic Literature Review: Motivation of Employee Self-Determination. Scientific Journal of Management, Economics, & Accounting (MEA), 7(2), 987–1002. https://doi.org/10.31955/mea.v7i2.3093
Kurniati, A., Lidya, V., & Pasaribu, D. (2025). Qualitative Study on the Application of Hybrid Working System in Increasing Work Motivation of Gen-Z Employees at PT Interactive Surabaya. 9, 22412–22422.
Larasshati, K., & Priyastiwi, P. (2024). The Influence of Digital Competencies on Employee Performance. Indonesian Journal of Accounting and Business Research, 4(2), 514–527. https://doi.org/10.32477/jrabi.v4i2.1026
Miao, S., Rhee, J., & Jun, I. (2020). How much does extrinsic motivation or intrinsic motivation affect job engagement or turnover intention? A comparison study in China. Sustainability (Switzerland), 12(9). https://doi.org/10.3390/su12093630
Mubarrok, H., Rasid, F., & Wahyudi, H. (2024). The Effect of Motivation and Competency on Work Productivity of Employee : Case Study at The Population and Civil Registration Office , Sarolangun Regency , Indonesia. Golden Ratio of Human Resource Management, 5, 83–93.
Natasha, N., A. C., A., & Wine, Y. A. R. (2025). Strengthening Digital Competence, Digital Leadership, and Employee Resilience in Improving Human Resource Performance in the Digital Era of Public Services. Golden Ratio of Human Resource Management, 5(2), 326–341. https://doi.org/10.52970/grhrm.v5i2.1219
Nurul Soliha, Wiradendi Wolor, C., & Rika Swaramarinda, D. (2025). The Influence Of Digital Competence And Learning Motivation On Student Performance In The Office Administration Study Program. International Student Conference on Business, Education, Economics, Accounting, and Management (ISC-BEAM), 3(1), 1628–1645. https://doi.org/10.21009/isc-beam.013.125
Putri, R. A., Dayona Ismail, G., Abdul, D., Mubarok, A., Herlinawati, E., & Sudaryo, Y. (2024). The Impact of Digital Competencies and Work Environment on Work Productivity: The Mediating Role of Work Effectiveness. Journal of Mirai Management, 9(1), 2024–2949.
Silalahi, E. E., Sangapan, L. H., Manurung, A. H., & Machdar, N. M. (2025). Strategies to improve employees' digital competencies through strategic human resource management. 1(2), 41–54.
Sugiyono, P. (2022). Quantitative, Qualitative, and R&D Research Methods.
Vendhi Prasmoro, A., Isdaryanto Iskandar, Abdul Bashit, Apriyani, & Ucu Agustini Srimulyani. (2023). Analysis of the influence of occupational health safety (K3) on employee work productivity using the multiple linear regression test method at PT Hitachi Power System Indonesia. TESLINK Journal : Civil and Environmental Engineering, 4(2), 86–97. https://doi.org/10.52005/teslink.v4i2.124
Vuorikari, R., Kluzer, S., & Punie, Y. (2022). The Digital Competence Framework for Citizens With new examples of knowledge, skills and attitudes. In Publications Office of the European Union (Issue KJ-NA-31006-EN-N (online),KJ-NA-31006-EN-C (print)). https://doi.org/10.2760/115376
Wau, A. (2022). The Effect of Work Motivation and Work Effectiveness on Work Productivity with Work Quality as an Intervening Variable. Journal of Accounting, Management and Economics, 1(1), 37–47. https://doi.org/10.56248/jamane.v1i1.11
Wijaya, S. (2022). The importance of training and development in creating employee performance in the digital era. Journal..., 13(01), 106–118. http://journal.universitaspahlawan.ac.id/index.php/jpdk/article/view/9526%0Ahttp://journal.universitaspahlawan.ac.id/index.php/jpdk/article/download/9526/7236
Yanti Mayasari Ginting, Rismawati Rismawati, & Siti Aisyah. (2024). The Moderating Role of Work Environment in the Relationship Between Organisational Culture, Employee Motivation, Performance Appraisal, and Job Satisfaction in Bali's Hotel Industry. The South East Asian Journal of Management, 18(2), 125–147. https://doi.org/10.21002/seam.v18i2.1775
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2025 Digital Innovation : International Journal of Management
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
