Impact of Career Development and Work-Life Balance on Job Satisfaction Mediated by Work Engagement Among Nurses in Kubu Raya
DOI:
https://doi.org/10.61132/digitalinnovation.v2i2.358Keywords:
Career Development, Job Satisfaction, Nurses, Work Engagement, Work-Life BalanceAbstract
With an emphasis on work engagement as a mediating variable, this study intends to investigate the effects of career development and work-life balance on job satisfaction among nurses in Kubu Raya, West Kalimantan. Using a quantitative methodology, structured questionnaires were used to gather data from 223 nurses, and SmartPLS software assisted in the analysis of the data using Structural Equation Modeling (SEM). Purposive sampling was used in the study, and one of the selection factors was the length of employment. The results show that work-life balance also has a positive and significant impact on work engagement, and career growth has a positive and large impact on work engagement. Furthermore, work-life balance and career advancement both directly, favorably, and significantly impact job satisfaction. Job satisfaction has been demonstrated to be favorably and significantly influenced by work engagement, which acts as a meaningful mediator. Furthermore, through work engagement, career development and work-life balance both have a positive and statistically significant mediation effect on job satisfaction.
Downloads
References
A. Aruldoss, K. Kowalski, and S. Parayitam, "The relationship between quality of work life and work life balance mediating role of job stress, job satisfaction and job commitment: evidence from India," J. Adv. Manag. Res., ahead-of-print, 2020. [Online]. Available: https://doi.org/10.1108/JAMR-05-2020-0082
A. Azmy, "How Great are Implication Factors for Employee Engagement in Application-Based Technology Company?," Binus Bus. Rev., vol. 13, no. 2, pp. 119–132, 2022. [Online]. Available: https://doi.org/10.21512/bbr.v13i2.7932
A. B. Bakker and E. Demerouti, "Towards a Model of Work Engagement," Career Dev. Int., vol. 13, pp. 209–223, 2008. [Online]. Available: https://doi.org/10.1108/13620430810870476
A. Barreda, C. Bilgihan, F. Nusair, and K. Okumus, “Online branding: Development of hotel branding through interactivity theory,” Tourism Management, vol. 57, pp. 180–192, 2016.
A. E. Wong, “Customer satisfaction in the hotel industry: A review of the literature and research agenda,” International Journal of Hospitality Management, vol. 18, no. 1, pp. 1–20, 1999.
A. Jaya et al., "Turnover Intention: is it Influenced by Quality of Work Life and Job Satisfaction as a Mediator?," South Asian Res. J. Bus. Manag., vol. 5, no. 6, pp. 179–187, 2023. [Online]. Available: https://doi.org/10.36346/sarjbm.2023.v05i06.002
A. M. Fiandari, R. Y. M. Kasim, and R. S. Putra, “The impact of servicescape on customer loyalty: Evidence from Indonesian quick-service restaurants,” Journal of Business and Retail Management Research, vol. 13, no. 4, pp. 139–150, 2019.
A. Nurrosidah and S. Sopiah, "Work Engagement: A Systematic Literature Review and Bibliometric Analysis," ETNIK: J. Ekon. Dan Tek., vol. 1, no. 11, pp. 757–767, 2022. [Online]. Available: https://doi.org/10.54543/etnik.v1i11.126
A. P. Mangkunegara, Manajemen Sumber Daya Manusia Perusahaan. Bandung: PT. Remaja Rosdakarya, 2017.
C. A. Higgins and S. R. Shanklin, “Understanding customer loyalty in a service environment: The role of customer satisfaction and service quality,” Journal of Hospitality and Leisure Marketing, vol. 10, no. 1–2, pp. 31–50, 2003.
C. G. Bocean, L. Popescu, A. A. Varzaru, C. D. Avram, and A. Iancu, "Work-Life Balance and Employee Satisfaction during COVID-19 Pandemic," Sustainability, vol. 15, no. 15, pp. 1–15, 2023. [Online]. Available: https://doi.org/10.3390/su151511631
D. Harris and B. Ezeh, “Servicescape and loyalty intentions: An empirical investigation,” Marketing Intelligence & Planning, vol. 30, no. 4, pp. 349–366, 2012.
D. Moura, A. Orgambídez, and S. Jesus, "Psychological Empowerment and Work Engagement as Predictors of Work Satisfaction: A Sample of Hotel Employees," J. Spat. Organ. Dyn., vol. III, pp. 125–134, 2015.
D. Ryu and S. S. Jang, “The effect of environmental perceptions on behavioral intentions through emotions: The case of upscale restaurants,” Journal of Hospitality and Tourism Research, vol. 31, no. 1, pp. 56–72, 2007.
Dasih Kasbuntoro et al., "Work-Life Balance and Job Satisfaction: A Case Study of Employees on Banking Companies in Jakarta," Int. J. Control Autom., vol. 13, pp. 439–451, 2020.
E. B. Saputra, "The Effect Career Development and Rewards on Job Satisfaction (Study of Human Resource Management Literature)," Int. J. Adv. Multidiscip., vol. 1, no. 2, pp. 133–142, 2022. [Online]. Available: https://doi.org/10.38035/ijam.v1i2.71
F. N. Nasution, E. Mariatin, and S. Zahreni, "The Influence of Career Development and Organizational Culture on Employee Performance," Int. J. Sci. Res. Manag., vol. 6, no. 1, pp. 57–65, 2018. [Online]. Available: https://doi.org/10.18535/ijsrm/v6i1.el09
F. R. Amelia, H. Heriyadi, I. Daud, A. Shalahuddin, and S. Sulistiowati, "Influence of work-life balance and job stress to employee performance mediated by job satisfaction on millenial employees," Enrichment: Journal of Management, vol. 13, no. 5, pp. 3066–3081, 2023. [Online]. Available: http://enrichment.iocspublisher.org/index.php/enrichment/article/view/1745
G. M. Fisher, J. M. Stanton, J. A. Jolton, and J. Gavin, "Modeling the relationship between work/life balance and organizational outcomes," in Annu. Conf. Soc. Ind.-Organ. Psychol., 2003, pp. 1–30.
H. Baker, “The role of the environment in marketing services: The consumer perspective,” in The Service Challenge: Integrating for Competitive Advantage, J. A. Czepiel, C. A. Congram, and J. Shanahan, Eds., Chicago: American Marketing Association, 1987, pp. 79–84.
H. Ha and S. Jang, “Perceived justice, satisfaction, and behavioral intentions in the foodservice industry,” International Journal of Hospitality Management, vol. 28, no. 3, pp. 319–327, 2009.
H. J. Han and W. Hyun, “Impact of hotel-restaurant image and quality of physical-environment, service, and food on satisfaction and intention,” International Journal of Hospitality Management, vol. 29, no. 3, pp. 520–529, 2010.
J. Choi and S. Kandampully, “The effect of atmosphere on customer loyalty intentions in upscale restaurants: An application of SOR paradigm,” International Journal of Hospitality Management, vol. 36, pp. 115–125, 2014.
J. F. Hair Jr., G. T. M. Hult, M. Sarstedt, N. P. Danks, and S. Ray, Partial Least Squares Structural Equation Modeling (PLS-SEM) Using R. Springer Nature, 2021.
J. Greenhaus, "Work-Family Balance: A Review and Extension of the Literature," in Handbook of Occupational Health Psychology, 2011, pp. 183–265.
J. J. Cronin, M. K. Brady, and G. T. M. Hult, “Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments,” Journal of Retailing, vol. 76, no. 2, pp. 193–218, 2000.
J. Lee and H. Jeong, “Effects of servicescape on perceived service quality, satisfaction, and behavioral outcomes in public service facilities,” Journal of Asian Architecture and Building Engineering, vol. 21, no. 1, pp. 247–260, 2022.
J. Oliver, “Cognitive, affective, and attribute bases of the satisfaction response,” Journal of Consumer Research, vol. 20, no. 3, pp. 418–430, 1993.
K. Karsim et al., "The Nurturing Job Satisfaction: Social Interactions and Work Environment via Empowering Motivation," J. Inform. Ekon. Bisnis, vol. 5, pp. 772–778, 2023. [Online]. Available: https://doi.org/10.37034/infeb.v5i3.645
K. Lin and T. Mattila, “Restaurant servicescape, service encounter, and perceived congruity on customers’ emotions and satisfaction,” Journal of Hospitality Marketing & Management, vol. 19, no. 8, pp. 819–841, 2010.
K. N. Lemon and P. C. Verhoef, “Understanding customer experience throughout the customer journey,” Journal of Marketing, vol. 80, no. 6, pp. 69–96, 2016.
L. Bilgihan, “Gen Y customer loyalty in online shopping: An integrated model of trust, user experience and branding,” Computers in Human Behavior, vol. 61, pp. 103–113, 2016.
L. Jackson and E. Fransman, "Flexi work, financial well-being, work–life balance and their effects on subjective experiences of productivity and job satisfaction of females in an institution of higher learning," 2018. [Online]. Available: https://doi.org/10.13140/RG.2.2.28256.99843
M. Al Rinadra et al., "Analisis Manajemen Talenta, Pengembangan Karir, dan Pengembangan Talenta Terhadap Kinerja Karyawan (Tinjauan Literatur)," JIMT - Jurnal Ilmu Manajemen Terapan, no. 6, pp. 753–767, 2023. [Online]. Available: https://creativecommons.org/licenses/by/4.0/
M. Brady and J. Cronin, “Some new thoughts on conceptualizing perceived service quality: A hierarchical approach,” Journal of Marketing, vol. 65, no. 3, pp. 34–49, 2001.
N. A. B. B. Hasan and L. S. Teng, "Work-Life Balance and Job Satisfaction among Working Adults in Malaysia: The Role of Gender and Race as Moderators," J. Econ. Bus. Manag., vol. 5, no. 1, pp. 18–24, 2017. [Online]. Available: https://doi.org/10.18178/joebm.2017.5.1.478
N. Ali and D. Amin, “The impact of physical environment on customer satisfaction in fast food restaurants,” International Journal of Management and Marketing Research, vol. 8, no. 1, pp. 1–10, 2015.
N. Jessica et al., "The Effect of Work Environment and Work-life Balance on Job Satisfaction: Work Stress as a Mediator," J. Econ. Manag. Trade, vol. 29, no. 1, pp. 54–65, 2023. [Online]. Available: https://doi.org/10.9734/jemt/2023/v29i11074
N. S. Dewi and A. Rozana, "Pengaruh Work Life Balance terhadap Work Engagement pada Perawat Lansia," Bandung Conf. Ser.: Psychol. Sci., vol. 4, no. 1, pp. 7–14, 2024. [Online]. Available: https://doi.org/10.29313/bcsps.v4i1.9717
N. T. Febrianti, S. Suharto, and W. Wachyudi, "The Effect of Career Development and Motivation on Employee Performance Through Job Satisfaction in Pt Jabar Jaya Perkasa," Int. J. Bus. Soc. Sci. Res., pp. 25–35, 2020. [Online]. Available: https://doi.org/10.47742/ijbssr.v1n2p3
R. Dewi and M. Nurhayati, "The Effect of Career Development on Turnover Intention with Job Satisfaction and Organizational Commitment as Mediators, Study at PT Control Systems Arena Para Nusa," Eur. J. Bus. Manag. Res., vol. 6, pp. 11–18, 2021. [Online]. Available: https://doi.org/10.24018/ejbmr.2021.6.4.918
R. I. A. Jayasri and I. T. Annisa, "Effect of Workload and Career Development on Turnover Intention through Job Satisfaction as Variable Mediator," Res. Bus. Manag., vol. 1, no. 1, pp. 10–20, 2023. [Online]. Available: https://doi.org/10.58777/rbm.v1i1.19
R. Ladhari, “A review of twenty years of SERVQUAL research,” International Journal of Quality and Service Sciences, vol. 1, no. 2, pp. 172–198, 2009.
S. Bitner, “Servicescapes: The impact of physical surroundings on customers and employees,” Journal of Marketing, vol. 56, no. 2, pp. 57–71, 1992.
S. Jang and D. Namkung, “Perceived quality, emotions, and behavioral intentions: Application of an extended Mehrabian–Russell model to restaurants,” Journal of Business Research, vol. 62, no. 4, pp. 451–460, 2009.
S. Wakefield and J. Blodgett, “Customer response to intangible and tangible service factors,” Psychology & Marketing, vol. 16, no. 1, pp. 51–68, 1999.
Y. Badrianto and M. Ekhsan, "Effect of work environment and job satisfaction on employee performance in PT. Nesinak Industries," 2020.
Y. Chang, C. Yu, and J. Lu, “Persuasive messages, popularity cohesion, and message diffusion in social media marketing,” Journal of Business Research, vol. 68, no. 4, pp. 777–782, 2015.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2025 Digital Innovation : International Journal of Management

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.