MAYA SOFIANA; ULFI PRISTIANA; ESTIK HARI PRASTIWI. Analyzing Service Queue Performance at Fuel Stations Using Fishbone Diagram and Queuing Theory: Evidence from Surabaya–Gresik Toll Rest Area. ePaper Bisnis : International Journal of Entrepreneurship and Management , [S. l.], v. 2, n. 4, p. 179–197, 2025. DOI: 10.61132/epaperbisnis.v2i4.629. Disponível em: https://international.arimbi.or.id/index.php/ePaperBisnis/article/view/629. Acesso em: 3 jan. 2026.