Rakei Yunardhani, Sudarmiatin Sudarmiatin, & Agus Hermawan. (2025). Systematic Literature Review Model Customer Satisfaction in the Service Industry in Balikpapan City. EPaper Bisnis : International Journal of Entrepreneurship and Management , 2(4), 179–187. https://doi.org/10.61132/epaperbisnis.v2i4.632