The Effects of Capability and Social Interaction on Job Performance, with Organizational Citizenship Behavior as a Moderasi a Study at the Islamic Hospital in Magelang City
DOI:
https://doi.org/10.61132/epaperbisnis.v3i1.700Keywords:
Capabilities, Organizational Citizenship, Social Interaction, Structural Equation Modeling, TurnoverAbstract
This study aims to investigate the determinants of job performance by integrating the variables of capability, social interaction, and Organizational Citizenship Behavior (OCB) as a moderating variable. The phenomenon of employee turnover and discrepancies in staff discretionary behavior within the hospital setting serves as the primary rationale for this study. Using a quantitative approach, data were collected from 240 respondents at Magelang City Islamic Hospital through purposive sampling. Data analysis was conducted using Structural Equation Modeling (SEM) based on AMOS software to test the causal relationships among variables in the structural model. The research findings provide empirical confirmation that individual capabilities and the quality of social inter-actions have a positive and significant influence on stimulating the formation of OCB. Furthermore, statistical test results demonstrate that capabilities, social interactions, and OCB simultaneously make a significant contribution to improving employee work performance. The presence of OCB is identified as a crucial factor capable of strengthening organizational performance outcomes. The practical implications of this study emphasize the need for hospital management to formulate human resource development strategies focused on strengthening technical skills and social cohesion to mit-igate the impact of turnover and accelerate the sustainable performance of healthcare services.
Downloads
References
Agung, S. (2022). Sinergi kapabilitas individu dan jejaring sosial dalam ekosistem kerja modern. Penerbit Andi.
Aldila Widya Pusparani, & Hadi, S. P. (2017). Pengaruh komitmen organisasi dan komunikasi interpersonal terhadap kinerja karyawan dengan OCB sebagai variabel intervening (studi kasus pada karyawan plant produksi PT Asia Pacific Fibers, Tbk Kendal). Diponegoro Journal, 1–14.
Anam, C. (2016). Pengaruh komitmen organisasi, komunikasi interpersonal, dan kepuasan kerja terhadap organizational citizenship behavior pada anggota kepolisian Resort Jombang. Jurnal Ekonomi STIE Al-Anwar Mojokerto, 1–32.
Ariyanto, E. (2023). Manajemen kinerja: Integrasi interaksi sosial dan budaya organisasi. Salemba Empat.
Armstrong, M., & Taylor, S. (2024). Armstrong’s handbook of human resource management practice: The power of social interaction (16th ed.). Kogan Page.
Astuti, Y., & Oktaria, I. (2018). Analysis of organizational citizenship behavior (OCB), discipline, and work motivation towards PT X Perdana employee performance. European Journal of Business and Management, 10(12), 217–224.
Augusty, F. (2013). Metode penelitian manajemen (Edisi IV). Universitas Diponegoro.
Augusty, F. (2014). Metode penelitian manajemen (Edisi V). Universitas Diponegoro.
Bakker, A. B., & Demerouti, E. (2021). The job demands-resources theory: Impact on performance and OCB. Routledge.
Basri, C. (2021). Ekonomi sumber daya manusia: Kapabilitas dan produktivitas di era digital. Gramedia Pustaka Utama.
Budiyanto, A. (2024). Moderasi OCB dalam hubungan kompetensi dan output kerja. UGM Press.
Cascio, W. F. (2020). Managing human resources: Productivity, quality of work life, and profits. McGraw-Hill Education.
Darmanto, S. (2022). Perilaku organisasi: Mengelola interaksi sosial untuk prestasi kerja. Erlangga.
Dessler, G. (2023). Fundamentals of human resource management: Skills and capability building. Pearson.
Duwi, P. (2010). Teknik mudah dan cepat melakukan analisis data penelitian dengan SPSS. Gava Media.
Eldia, S. P. (2017). Pengaruh komunikasi interpersonal terhadap kinerja karyawan di Daima Hotel Padang. Jurnal Manajemen Universitas Negeri Padang.
Ghozali, I. (2013). Aplikasi analisis multivariat dengan program IBM SPSS 21. Universitas Diponegoro.
Ghozali, I. (2017). Model persamaan struktural: Konsep dan aplikasi dengan program AMOS 24. Universitas Diponegoro.
Grant, A. M. (2021). Think again: The power of prosocial behavior and social interaction at work. Viking.
Hair, J. F., et al. (2010). Multivariate data analysis (7th ed.). Pearson.
Handoko, T. H. (2021). Manajemen personalia dan sumber daya manusia: Fokus pada kapabilitas strategis. BPFE Yogyakarta.
Hasibuan, M. S. P. (2020). Manajemen sumber daya manusia dan dinamika interaksi karyawan. Bumi Aksara.
Indrawati, S. M. (2023). Transformasi kapabilitas SDM Indonesia dalam menghadapi tantangan global. Penerbit Buku Kompas.
Judge, T. A., & Robbins, S. P. (2022). Essentials of organizational behavior: The role of OCB and performance. Pearson.
Kanfer, R., & Chen, G. (2021). Motivation and performance at work: Social contexts and capabilities. Academic Press.
Luthans, F., & Doh, J. P. (2024). International management: Culture, strategy, and social interaction. McGraw-Hill.
Mangkunegara, A. P. (2021). Manajemen sumber daya manusia perusahaan: Evaluasi prestasi kerja. Remaja Rosdakarya.
Mulyadi, D. (2020). Studi perilaku organisasi dan kepemimpinan dalam meningkatkan OCB. Alfabeta.
Noe, R. A., Hollenbeck, J. R., Gerhart, B., & Wright, P. M. (2022). Human resource management: Gaining a competitive advantage through capabilities. McGraw-Hill.
Organ, D. W. (2020). The evolution of organizational citizenship behavior: Theory and research. Oxford University Press.
Pasaribu, D. (2025). Analisis multivariat: OCB sebagai variabel moderasi dalam prestasi kerja. Rajawali Pers.
Podsakoff, P. M., & MacKenzie, S. B. (2023). The impact of social interactions on performance and OCB in work teams. Wiley.
Prawirosentono, S. (2022). Manajemen kinerja dan kapabilitas SDM di era globalisasi. Bumi Aksara.
Riggio, R. E. (2021). Introduction to industrial/organizational psychology: The social side of work. Routledge. https://doi.org/10.4324/9781003143987-3
Rivai, V. (2020). Manajemen sumber daya manusia untuk perusahaan: Teori dan praktik OCB. Murai Kencana.
Sari, K. (2024). Psikologi industri: Membangun interaksi sosial yang sehat untuk efisiensi kerja. Pustaka Pelajar.
Schermerhorn, J. R., & Bachrach, D. G. (2020). Management: Capability and social capital in organizations. Wiley.
Spector, P. E. (2022). Industrial and organizational psychology: Research and practice. Wiley.
Sugiyono. (2023). Metode penelitian manajemen: Mengukur efek moderasi dalam perilaku organisasi. Alfabeta.
Wibowo, A. A. (2023). Pengaruh orientasi kewirausahaan, orientasi pasar, inovasi produk, dan kreativitas strategi pemasaran terhadap peningkatan kinerja pemasaran. Professional Business Journal, 1(1), 15–29.
Wibowo, A. A. (2024a). The effects of trust, store image, and consumer judgment on repeat purchases mediating consumer satisfaction variables Alfamidi Demak area. Jurnal Revenue, 5(1), 295–310. https://doi.org/10.46306/rev.v5i1.426
Wibowo, A. A. (2024b). The effect of capital structure, influence of amount, and development on business value moderation GCG food and beverage companies on BEI 2016–2020. Worldview, 3(1), 59–71. https://doi.org/10.38156/worldview.v3i1.427
Wibowo, A. A. (2024c). Efek kepemimpinan karismatik dan budaya organisasi atas loyalitas organisasi melalui kepuasan kerja sebagai moderasi. Jurnal Bina Bangsa Ekonomika, 17(2), 1735–1751.
Wibowo, A. A. (2024d). Effects of gender, educational background, job performance on job promotion study PT Garuda Food Tbk. International Journal Business, Management and Innovation Review, 1(3), 55. https://doi.org/10.62951/ijbmir.v1i3.31
Yuniarsih, T., & Suwatno. (2021). Manajemen sumber daya manusia: Fokus pada pengembangan kapabilitas. Alfabeta.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2026 ePaper Bisnis : International Journal of Entrepreneurship and Management
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
