The Influence of Employee Ability, Behaviour Control, and Trust on Employee Performance through Organizational Citizenship Behavior as an Intervening Variable in the Bojonegoro District Health Office
DOI:
https://doi.org/10.61132/epaperbisnis.v2i4.621Keywords:
Employee Ability, Behavioral Control, Trust, OCB, PerformanceAbstract
This study aims to examine the effect of employee competence, behavioral control, and trust on employee performance at the Bojonegoro District Health Office with Organizational Citizenship Behavior (OCB) as an intervening variable. The background of this study is related to the importance of employee performance in achieving public service organizational goals, particularly in the health sector. This study uses an explanatory quantitative method with a Partial Least Squares Structural Equation Modeling (PLS-SEM) approach. The research sample consisted of 100 employees at the Bojonegoro District Health Office. The results of the analysis show that the influence of employee competence on employee performance is not significant, but employee competence has a significant influence on OCB. Behavioral control has a significant effect on employee performance, but its effect on OCB is not significant. Trust has a significant effect on OCB, but its direct effect on employee performance does not. OCB is proven to have a significant effect on employee performance. Therefore, OCB plays an important role as a mediator in improving employee performance. This study provides a theoretical contribution by clarifying the relationship between variables in the context of public service-based government organizations. In practical terms, the results of this study are expected to form the basis for recommendations to improve the quality of human resources and develop managerial strategies at the Bojonegoro District Health Office in order to support the effectiveness and efficiency of public services.
Downloads
References
N. R. Silaen et al., “Kinerja Karyawan,” CV. Widina Media Utama, no. Cetakan 1, May 2021.
A. P. Mangkunegara, Manajemen Sumber Daya Manusia Perusahaan. Bandung: PT. Remaja Rosdakarya, 2021.
E. Rachmawati, S. Mujanah, and W. Retnaningsih, “Pengaruh Self Leadership, Kecerdasan Sosial, Employee Abilityterhadap Komitmen Organisasional Dan Kinerja Karyawandinas Pengendalian Penduduk, Pemberdayaan Perempuandan Perlindungan Anak Kota Surabaya,” Surabaya, Sep. 2018.
S. Mujanah and C. Utami, “The Effect of Self-Efficacy, Self-Leadership, and Work Ethic on Employee Performance in Manufacturing Companies,” ICASI (International Conf. Adv. Sci. Innov., pp. 947–958, May 2023, doi: 10.18502/kss.v8i9.13408.
R. D. Ernawati, P. R. Listyowati, and N. Lisdiana, “Pengaruh Kontrol Diri Dan Perilaku Cyberloafing Terhadap Kinerja Pegawai SDN Di Kelurahan Kembangkuningoyolali Pada Masa Pandemi COVID-19,” J. Ilmu Manaj. dan Akunt., vol. 9, no. 2, p. 2021, Dec. 2021.
Khaeril, F. Kumalasari, and Hendrik, “Pengaruh Kontrol Diri Dan Perilaku Cyberloafing Terhadap Kinerja Pegawai DinasPeternakan Dan Perkebunan Kabupaten Kolaka,” Innov. J. Soc. Sci. Res., vol. 5, no. 3, pp. 7188–7200, 2025.
O. Aryasatya and S. Mujanah, “Pengaruh IT Capability, Trust, Dan Work Ability Terhadap Kinerja Karyawan Pt. Bank Tabungan Negara (Persero) Tbk Cabang Pemuda Surabaya,” Musytari Neraca Manajemen, Akuntansi, dan Ekon., vol. 7, no. 8, pp. 121–130, 2024, [Online]. Available: https://ejournal.warunayama.org/index.php/musytarineraca/article/view/5172
F. Asmataini and S. Mujanah, “Pengaruh Resilienci, Tanggung Jawab Dan Job Insecurity Terhadap Kinerja Karyawan Pada Perusahaan Expedisi PT Titipan Ilahi Trans di Surabaya,” Neraca Manajemen, Ekon., vol. 15, no. 4, 2025.
A. D. Hardiani and A. Prasetya, “Pengaruh Kepercayaan Organisasional dan Kompetensi Terhadap Kinerja Karyawan Melalui Motivasi Kerja (Studi Pada Karyawan PT. PLN Persero Distribusi Jawa Barat Area Bekasi). ,” J. Adm. Bisnis, vol. 61, no. 3, 2018.
R. Nugraha, Murgiyanto, and R. Nugroho, “The Effect of Transformational Leadership , Trust , Organizational Citizenship Behavior ( Ocb ) on the Performance of State Civil Apparatus ( Asn ) Government,” Int. J. Econ. Bus. Manag. Res., vol. 5, no. 09, pp. 194–206, 2021.
A. P. Putra, S. Mujanah, and N. Susanti, “Pengaruh Self Awareness, Etos Kerja, Resiliensi, Terhadap Organization Citizenship Behavior (Ocb) Dan Kinerja Tenaga Kependidikan Di Perguruan Tinggi Swasta Surabaya,” Surabaya, Jan. 2022.
P. D. Herdian, R. Nugroho, and S. Sumiati, “the Effect of Work Motivation and Spiritual Intelligence on Employee Performance With Organizational Citizenship Behaviour (Ocb) As Intervening Variables,” Jmm17, vol. 7, no. 01, pp. 1–12, 2020, doi: 10.30996/jmm17.v7i01.3541.
M. Hakim, “Pengaruh Kontrol Masukan dan Kontrol Perilaku Terhadap Kinerja Dosen Dengan Kepuasan Kerja Sebagai Variabel Intervening (Studi Empiris Pada Perguruan Tinggi Di Kebumen). ,” Universitas Muhammadiyah Yogyakarta, Yogyakarta, 2024.
B. T. Fitriani and L. T. Jumaidi, “Pengaruh Trust, Gaya Kepemimpinan, Sistem Pengendalian Manajemen Dan Kompetensi Sumber Daya Manusia Terhadap Kinerja Keuangan Koperasi (Studi Kasus Pada Koperasi Di Kecamatan Selaparang Kota Mataram),” Kota Mataram, May 2022.
Wibowo, Manajemen Kinerja , 5th ed. Depok: PT Raja Grafindo, 2017.
S. Notoatmodjo, Ilmu Perilaku Kesehatan. Jakarta: Rineka Cipta, 2018.
D. W. Johnson, Reaching out: Interpersonal effectiveness and self-actualization, 6th ed. Boston: Allyn & Bacon, 2013.
D. W. Organ, Organizational Citizenship Behavior: Its Nature, Antecedents, and Consequences. Sage Publications, 2006.
P. M. Podsakoff, S. B. MacKenzie, J. B. Paine, and D. G. Bachrach, “Organizational citizenship behaviors: A critical review of the theoretical and empirical literature and suggestions for future research,” J. Manage., vol. 26, no. 3, pp. 513–563, 2000.
E. Edison, I. Komariyah, and Y. Anwar, Manajemen Sumber Daya Manusia. Bandung: Alfabeta, 2018.
A. Juliandi, “Structural Equation Model Based Partial Least Square SEM-PLS Menggunakan SmartPLS,” J. Pelatih. SEM-PLS Progr. Pascasarj. Univ. Batam, p. 1617, 2018.
Sugiyono, Metode Penelitian Kuantitatif, Kualitatif, dan R&D. . Bandung: Alfabeta, 2019.
S. P. Robbins and T. A. Judge, Organizational Behaviour, 12th ed. Jakarta: Salemba Empat, 2008.
M. A. Campion, A. A. Fink, B. J. Ruggeberg, R. B. Odman, L. Carr, and G. M. Phillips, “Doing competencies well: Best practices in competency modeling. Personnel Psychology,” vol. 64, no. 1, pp. 225–262, 2011.
M. A. Quiñones, J. K. Ford, and M. S. Teachout, “The relationship between work experience and job performance: A quantitative review,” Pers. Psychol., vol. 48, no. 4, pp. 887–910, 1995.
A. Bandura, Self-efficacy: The exercise of control. New York: Freeman, 1997.
C. S. Dweck, “Motivational processes affecting learning. American Psychologist,” vol. 41, no. 10, pp. 1040–1048, 1986.
I. Ajzen and M. Fishbein, The influence of attitudes on behavior. In Albarracin, D., Johnson, BT., Zanna MP. (Eds), The handbook of attitudes. Mahwah, NJ: Lawrence Erlbaum Associates, 2005.
P. Donni, Perilaku Konsumen: Dalam Persaingan Bisnis Kontemporer. Bandung: CV. Alfabeta, 2017.
T. Iswandi, A. K. Djaelani, and A. A. Priyono, “Pengaruh Kepercayaan pada Atasan, Komitmen Organisasi Dan Kepuasan kerja Terhadap Produktivitas aryawan (Studi Empiris pada Bagian Umum Di Balai Kota Malang Periode 2018,” E-JRM Elektron. J. Ris. Manaj., vol. 7, no. 10, 2018.
F. Novliadi, “Intensi Turnover Karyawan Ditinjau dari Budaya Perusahaan,” . Fakultas Psikologi USU, 2007.
Peraturan Pemerintah Republik Indonesia Nomor 30 Tahun 2019, “Penilaian Kinerja Pegawai Negeri Sipil.,” 2019
I. Ghazali, Aplikasi Analisis Multivariate dengan Program IBM SPSS 26. Badan Penerbit Universitas Diponegoro, 2021.
J. F. Hair, G. T. M. Hult, C. M. Ringle, and M. Sarstedt, A primer on partial least squares structural equation modeling (PLS-SEM) (3rd ed.), 3rd ed. Sage Publications, 2021.
E. Y. N. Sari and A. K. Anam, “Sikap Keuangan, Kontrol Perilaku, Efikasi Diri dan Perilaku Keuangan,” Organum J. Saintifik Manaj. dan Akuntansi, vol. 4, no. 1, pp. 28–39, May 2021, doi: 10.35138/organu.
R. E. Boyatzis, “Competencies in the 21st century,” J. Manag. Dev. , vol. 27, no. 1, pp. 5–12, 2008.
P. M. Podsakoff, S. B. MacKenzie, J. B. Paine, and D. G. Bachrach, “Organizational citizenship behaviors: A critical review of the theoretical and empirical literature and suggestions for future research,” J. Manage., vol. 26, no. 3, pp. 513–563, 2000.
S. E. Widodo, Manajemen Pengembangan Sumber Daya Manusia. . Yogyakarta: Pustaka Belajar., 2018.
T. A. Hidayat, “Analisis Pengaruh Komitmen Organisasi Dan Kompetensi Prajurit Terhadap Kinerja Prajurit Melalui Kontrol Perilaku Pada Batalyon Taifib 2 Marinir,” MAP (Jurnal Manaj. dan Adm. Publik), vol. 7, no. 3, 2024, doi: https://doi.org/10.37504/map.v7i3.645.
F. Fiona and I. O. Wijayanti, “Pengaruh Kepercayaan Terhadap Organizational Citizenship Behavior (OCB) Dengan Narsisme Sebagai Variabel Moderasi Pada UMKM Kota Bengkulu,” Manag. Insight J. Ilm. Manaj., vol. 15, no. 2, pp. 144–155, 2020.
E. A. Saidah and O. P. Mulyana, “Literature Review: Faktor yang Mempengaruhi Organizational Citizenship Behavior pada Pegawai Pemerintah,” J. Penelit. Inov., vol. 4, no. 3, pp. 1655–1664, Aug. 2024, doi: 10.54082/jupin.450.
A. Setiyawan and H. Nugroho, “Pengaruh kepercayaan dan komitmen organisasi terhadap kinerja pegawai pada instansi pemerintah,” J. Ilmu Adm. dan Kebijak. Publik, vol. 7, no. 2, pp. 121–134, 2020.
I. A. Katri and H. B. A. Safrizal, “Pengaruh Lingkungan Kerja dan Komitmen Organisasi pada Kinerja Pegawai dengan Organizational Citizenship Behavior Pengaruh Lingkungan Kerja Dan Komitmen Organisasi pada Kinerja Pegawai Dengan Organizational Citizenship Behavior (OBC) Sebagai,” Online) Akuntabilitas J. Ilmu-Ilmu Ekon., vol. 15, no. 1, pp. 88–103, 2023, doi: 10.35457/xxx.
H. Anas, “The Influence of Work Stress and Organizational Citizenship Behavior (OCB) on the Performance of Aceh Besar Traffic Police Personnel in Reducing Traffic Accidents,” SOSHUMDIK, vol. 4, no. 2, pp. 29–45, 2025.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2025 ePaper Bisnis : International Journal of Entrepreneurship and Management
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
