CHRISTIAN MAYUMI SEMERU; RINA ANINDITA; MOHAMAD REZA HILMY. The Influence of Complaint Response Quality, Hospital Image, and Per-ceived Value on Referral Intention . Green Inflation: International Journal of Management and Strategic Business Leadership, [S. l.], v. 3, n. 2, p. 144–151, 2026. DOI: 10.61132/greeninflation.v3i2.724. Disponível em: https://international.arimbi.or.id/index.php/GreenInflation/article/view/724. Acesso em: 30 sep. 2026.