SILVIE ADISTIANA WIJAYA; RATNA INDRAWATI. Sentiment analysis of Google reviews based on service qual-ity dimensions related to patient satisfaction . Green Inflation: International Journal of Management and Strategic Business Leadership, [S. l.], v. 3, n. 2, p. 120–129, 2026. DOI: 10.61132/greeninflation.v3i2.720. Disponível em: https://international.arimbi.or.id/index.php/GreenInflation/article/view/720. Acesso em: 30 sep. 2026.