Evaluation of Digital Transformation Success at Cahaya Medika Hospital Using DeLone and McLean Model
DOI:
https://doi.org/10.61132/greeninflation.v2i2.337Keywords:
Digital Transformation, Information Quality, Net Benefits, Service Quality, System QualityAbstract
Hospitals must be able to deal with the dynamics of rapid change in the digital era, hence the need for digital transformation. Retention towards digital transformation in hospitals can take many forms, especially among medical and administrative staff. This study aims to evaluate the success of digital transformation at Cahaya Medika Hospital using the DeLone & McLean Model. This research method is quantitative explanatory research. The sample in this study were health workers, administration and medical support at Cahaya Medika Hospital totaling 127 respondents. Data collection using questionnaires and descriptive analysis techniques using the SEM-PLS method. The results showed system quality, information quality, and service quality influenced directly and indirectly on net benefits through use and user satisfaction on officers at Cahaya Medika Hospital. These results have theoretical implications that support theory and previous research. Managerially, it is expected to provide input for Cahaya Medika Hospital management to improve the success of digital transformation in hospitals. These efforts can help increase the level of system usage and user satisfaction which ultimately increases net benefits for the hospital. There is a significant influence of system quality, information quality, and service quality on net benefits through usage and user satisfaction on the success of digital transformation in RS Cahaya Medika Tambun Utara.
Downloads
References
Agarwal R, Gao G, Desroches C, & Jha A. The Digital Transformation of Healthcare: Current Status and the Road Ahead. Information Systems Research. 2010;21(4):796-809.
DeLone W, McLean E. Information Systems Success: The Quest for the Dependent Variable. Information Systems Research. 1992;3(1):60-95.
DeLone W, McLean E. The DeLone and McLean Model of Information Systems Success: A Ten-Year Update. Journal of Management Information Systems. 2003;19(4):9-30.
DeLone, W. H., & McLean, E. R. (1992). Information Systems Success: The Quest for the Dependent Variable. Information Systems Research, 3(1), 60–95. http://www.jstor.org/stable/23010781
DeLone, W. H., & McLean, E. R. (2003). The DeLone and McLean model of information systems success: A ten-year update. Journal of Management Information Systems, 19(4), 9–30. https://doi.org/10.1080/07421222.2003.11045748
Fitzgerald, M., Kruschwitz, N., Bonnet, D., & Welch, M. (2014). Embracing Digital Technology: A New Strategic Imperative. MIT Sloan Management Review, 55(2), 1–12. https://www.proquest.com/scholarly-journals/embracing-digital-technology-new-strategic/docview/1475566392/se-2?accountid=215319
Gorla N, Somers TM, Wong B. Organizational Impact of System Quality, Information Quality, and Service Quality. Journal of Strategic Information Systems. 2010;19(3):207-228.
Ivari J. An Empirical Test of the DeLone-McLean Model of Information System Success. Data Base for Advances in Information Systems. 2005;36(2):8-27.
Ivari, J. (2005). An Empirical Test of the DeLone-McLean Model of Information System Success. Data Base for Advances in Information Systems, 36(2):8-27. https://doi.org/10.1145/1066149.1066152
McKiney V, Yoon K, Zahedi, Fatemeh. The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach. Information System Research. 2002; 13(3):296-315.
McKiney, V., Yoon, K., and Zahedi, Fatemeh. (2002). The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach. Information System Research, 13(3). https://doi.org/10.1287/isre.13.3.296.76
Petter S, DeLone W, McLean E. Measuring Information Systems Success: Models, Dimensions, Measures, and Interrelationships. European Journal of Information Systems. 2008;17(3):236-263.
Petter S, DeLone W, McLean ER. Information Systems Success: The Quest for the Independent Variables. Journal of Management Information Systems. 2013;29(4):7-62.
Petter, S., DeLone, W., & McLean, E. (2008). Measuring information systems success: Models, dimensions, measures, and interrelationships. European Journal of Information Systems, 17(3), 236–263. https://doi.org/10.1057/ejis.2008.15
Ross JW, Sebastian IM, Beath C. How to Develop a Great Digital Strategy. MIT Sloan Management Review. 2017;58(2):7-9.
Urbach N, Müller B. The Updated DeLone and McLean Model of Information Systems Success. Information Systems Theory. 2012;28(1):1-18.
Venkatesh V, Davis FD. Perceived Usefulness and Usage of EHR Systems: Toward a Unified View. MIS Quarterly. 2000;24(1), 115-139.
Wixom B, Todd PA. A Theoretical Integration of User Satisfaction and Technology Acceptance. Information Systems Research. 2005;16(1):85-102.
Wixom, B.H., Peter A.T. (2005). A Theoretical Integration of User Satisfaction and Technology Acceptance. Information Systems Research, 16(1):85-102. https://doi.org/10.1287/isre.1050.0042
World Health Organization. WHO [Internet]. Global Strategy on Digital Health 2020-2025; 2021 Aug 18 [cited 2024 Dec 14]. Available from: https://www.who.int/publications/i/item/9789240020924
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2025 Green Inflation: International Journal of Management and Strategic Business Leadership
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
