Analyzing Client Satisfaction in Outdoor Education and Training Services: Insights from Surveys and Interviews

Yesi Kumalasari; Nur Azka Wahida; Nadya Wahyu Ratnawati

doi:10.61132/greeninflation.v1i2.13

Authors

Yesi Kumalasari
Nur Azka Wahida
Nadya Wahyu Ratnawati

DOI:

https://doi.org/10.61132/greeninflation.v1i2.13

Keywords:

interviews, surveys, training services, outdoor education, client satisfaction

Abstract

This research examines client satisfaction within the realm of outdoor education and training services. Employing surveys and interviews with training participants, along with quantitative and qualitative data analysis, the study investigates factors influencing client satisfaction. Results underscore the significance of training materials' quality, instructor experience, facilities, and social interaction in shaping satisfaction levels. The implications of these findings offer actionable insights for outdoor education and training service providers to enhance service quality and bolster client satisfaction.

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