Andi Wijanarko, Edi Sugiono and Rahayu Lestari (2025) “The Influence of Customer Perceived Value and Service Quality on Customer Loyalty through Complaint Handling : Case Study on PT Pimaimas Citra”, Digital Innovation : International Journal of Management, 2(3), pp. 121–129. doi: 10.61132/digitalinnovation.v2i3.441.