MAHJUDIN MAHJUDIN; MUCHAMMAD ILHAM SYAIFULLAH A. M; NAURAH AURELIA M. Studying Customer Satisfaction with Service Quality Using the Servqual Method: Case Study at PT. Federal International Finance East Surabaya Branch. Digital Innovation : International Journal of Management, [S. l.], v. 1, n. 4, p. 22–44, 2024. DOI: 10.61132/digitalinnovation.v1i4.72. Disponível em: https://international.arimbi.or.id/index.php/DigitalInnovation/article/view/72. Acesso em: 20 sep. 2024.