ELZA NOVEMIYAWATI; AHMAD WILDAN IRFANI; NURUL ULFA. Utilizing the Balanced Scorecard to Assess Service Performance in Animal Parks. Digital Innovation : International Journal of Management, [S. l.], v. 1, n. 2, p. 26–30, 2024. DOI: 10.61132/digitalinnovation.v1i2.9. Disponível em: https://international.arimbi.or.id/index.php/DigitalInnovation/article/view/9. Acesso em: 20 sep. 2024.